Shipping Policy
**Last Updated: 7th July, 2025**
Thank you for choosing ATELIER 7X for your art needs! We aim to provide you with a smooth and satisfying shopping experience. Below are our shipping policies:
1. Shipping Locations
1. The US
2. Europe
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A, B, C–Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
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D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
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G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
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L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
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P, R, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
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U, V–Ukraine, Vatican City
3. The UK
4. EFTA states
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Iceland, Liechtenstein, Norway, Switzerland
5. Canada
6. Australia/New Zealand
7. Japan
8. Brazil
9. Worldwide
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, The Gaza Strip region in Palestine, Ecuador, Cuba, Iran, Syria, North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities. Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS Service Alerts - International Service Disruptions. Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.
As Atelier 7X does not ship to the above mentioned destinations, if you do not see your location listed, please contact us at contactatelier7x@gmail.com for assistance.
2. Processing Time
To save wastage of resources, your art print will be manufactured only after your order has been placed. It takes 2 - 5 business days to create a product and fulfill an order and 5-30 business days for the shipping of an order after fulfillment (except for commissioned work). These shipping times are estimates, not guarantees. During peak seasons or holidays, processing times may be extended. You will receive a confirmation e-mail once your order has been processed and shipped.
3. Shipping Methods
We offer several shipping options to meet your needs:
1. Standard Shipping
2. Express Shipping
Shipping costs will be calculated at checkout based on the shipping method selected and the destination.
4. Shipping Costs
Shipping costs are calculated at checkout based on the type, size and quantity of your order and the shipping destination. Any applicable taxes or duties for international shipments are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. The tracking number will go live within 24 hours.
6. Delivery Issues
If your order is marked as delivered but you have not received it, please check with your neighbors or local delivery service. If you still cannot locate your order, contact us within 48 hours of it being marked as delivered.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos of the damage and an unboxing video. We will work with you to resolve the issue, which may include a replacement of the art print.
8. Returns
For information on returns, please refer to our Return Policy.
9. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions regarding our Shipping Policy, kindly reach out to us at:
Thank you for choosing ATELIER 7X. We look forward to seeing how our art enhances your space!